Refund Policy

Last Updated: January 10, 2025

Effective Date: January 10, 2025

30-DAY MONEY-BACK GUARANTEE We stand behind our service. If you're not satisfied with DoggyQ Premium, we offer a full refund within 30 days of purchase - no questions asked.

1. Refund Eligibility

1.1 Standard Refund (30 Days)

You are eligible for a full refund of $6.99 USD if:

✅ You request a refund within 30 days of purchase

✅ You provide a valid order number or email address

✅ The request is made in good faith (no abuse/fraud)

1.2 When Refunds Are Granted

We typically approve refunds for reasons including:

• Not satisfied with breed recommendations

• Technical issues preventing service use

• Purchased by mistake or duplicate purchase

• Changed your mind about getting a dog

• Any other reason - we don't require explanation

NO QUESTIONS ASKED We believe in our service, but we also believe in customer satisfaction. If you're not happy, we'll refund you - simple as that.

2. Refund Restrictions and Exceptions

2.1 After 30 Days

IMPORTANT: After 30 days from purchase date, all sales are FINAL. We cannot provide refunds after this period under any circumstances.

2.2 Abuse and Fraud Prevention

We reserve the right to deny refunds in cases of suspected abuse or fraud:

❌ Multiple purchases and refund requests from same user

❌ Abusive or threatening behavior toward support staff

❌ Chargeback filed without contacting us first

❌ Evidence of account sharing or reselling access

❌ Violation of Terms of Service

Pattern of Abuse: If we detect a pattern of purchasing, using the service extensively, then requesting refunds, we may:

• Deny the refund request

• Permanently ban the user account

• Refuse future purchases

2.3 Terms of Service Violations

If your account is terminated for violating our Terms of Service, you are NOT eligible for any refund, regardless of how long ago you made the purchase.

2.4 Partial Refunds

We do not offer partial refunds. Refunds are either:

• Full refund ($6.99) - within 30 days

• No refund - after 30 days or policy violations

3. How to Request a Refund

3.1 Step-by-Step Process

Step 1: Contact Support

Email us at: support@doggyq.com

Step 2: Provide Information

Include in your email:

• Subject line: "Refund Request"

• Your email address used for purchase

• Order number or transaction ID (if available)

• Reason for refund (optional - we don't require it)

Step 3: Verification

We will verify your purchase and eligibility. This typically takes 1-2 business days.

Step 4: Approval & Processing

Once approved, refund is processed within 5-7 business days to your original payment method.

Step 5: Confirmation

You'll receive email confirmation when refund is initiated and when it's completed.

3.2 Required Information

Email Template: To: support@doggyq.com Subject: Refund Request Hi DoggyQ Team, I would like to request a refund for my DoggyQ Premium purchase. Email used for purchase: [your-email@example.com] Order/Transaction ID: [if available] Purchase date: [approximate date] Reason (optional): [your reason] Thank you.

4. Refund Processing Details

4.1 Processing Time

Verification: 1-2 business days

Processing: 5-7 business days after approval

Bank posting: 3-5 business days (depends on your bank)

Total time: Up to 14 business days from request

4.2 Refund Method

Refunds are issued to the original payment method only:

• Credit/Debit Card: Refunded to same card

• Apple Pay/Google Pay: Refunded to linked card

• PayPal: Refunded to PayPal account (if available)

IMPORTANT: We CANNOT refund to a different payment method than the original. All refunds are processed through Stripe payment processor.

4.3 Currency and Exchange Rates

Refunds are issued in USD ($6.99). If you paid in a different currency:

• Your bank will convert USD to your local currency

• Exchange rate may differ from original purchase

• Currency conversion fees may apply (bank-dependent)

• We are not responsible for exchange rate differences

4.4 Taxes and Fees

If you paid VAT, sales tax, or other taxes with your purchase:

✅ Full amount including taxes will be refunded

✅ No processing fees deducted

✅ 100% of what you paid will be returned

5. What Happens After Refund

5.1 Account Access

Once refund is approved and processed:

❌ Premium access is immediately revoked

❌ You cannot access premium quiz or results

✅ Free quiz remains accessible

✅ Your account remains active (not deleted)

5.2 Re-purchasing

You are welcome to re-purchase DoggyQ Premium in the future if you change your mind. However:

• Multiple refund requests may trigger fraud review

• We reserve the right to refuse service to repeat refunders

• No special discounts for re-purchasing after refund

5.3 Data Retention

After refund, we retain:

✅ Your account data (unless you request deletion)

✅ Transaction records (required for tax/legal compliance - 7 years)

✅ Free quiz responses (if any)

❌ Premium quiz results are deleted

To delete your account after refund, see our Privacy Policy for GDPR "Right to be Forgotten" instructions.

6. Chargebacks and Disputes

PLEASE CONTACT US BEFORE FILING A CHARGEBACK We offer easy, no-questions-asked refunds. Filing a chargeback without contacting us first may result in permanent account suspension.

6.1 Chargeback Policy

If you file a chargeback or payment dispute:

❌ Your account will be immediately suspended

❌ Access to all services will be revoked

❌ We may contest the chargeback if filed improperly

❌ Account may be permanently banned

6.2 Legitimate Disputes

File a chargeback ONLY if:

• You did not authorize the charge (fraud)

• We refused a legitimate refund request within 30 days

• You cannot reach our support (try support@doggyq.com)

6.3 Chargeback Fees

If you file an invalid chargeback (e.g., after receiving refund, or without contacting us), you may be liable for:

• Chargeback processing fees ($15-25)

• Legal fees if we contest

• Permanent service ban

7. Special Cases and Exceptions

7.1 Service Changes

If we make material changes to the service that significantly reduce your rights or features:

✅ You may request pro-rata refund within 30 days of notification

✅ Calculated based on unused portion of lifetime access

7.2 Service Discontinuation

If we discontinue DoggyQ Premium entirely:

✅ All users will receive pro-rata refunds

✅ 90 days notice before service ends

7.3 Technical Issues (Our Fault)

If technical issues on our end prevent you from using the service:

✅ Report to support@doggyq.com immediately

✅ We'll fix issue or offer refund (your choice)

✅ Extended refund window if issue persists

8. Contact Information

For refund requests or questions about this policy:

Jan & Mark Solutions s.r.o. Kouřimská 2242/21, Vinohrady 130 00 Praha, Czech Republic IČO: 21285969 Refund Support: Email: support@doggyq.com Response Time: 1-2 business days Processing Time: Refunds processed within 5-7 business days after approval

SUMMARY ✅ 30-day money-back guarantee - no questions asked ✅ Full refund of $6.99 USD ✅ Email support@doggyq.com to request ✅ Processed in 5-7 business days ❌ No refunds after 30 days ❌ No refunds for Terms violations ❌ Contact us before filing chargebacks

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